Like everyone, the immigrant and refugee-serving sector became #suddenlyremote. Agencies
had to make decisions quickly to respond to the ever-changing environment. They have been
learning, exploring, managing differently.

Immediately, there seemed to be an opportunity to check in to see how the sector is doing. How
are front-line workers? How are leadership (managers, EDs, Boards)? How easily have they
been able to transition your administration infrastructure to remote and virtual work? How are
newcomers doing?

We created a survey to check in with our immigrant and refugee-serving sector colleagues
across the country. These survey results are useful for all of us to establish a snapshot of where
we all are at right now. This survey was not intended to compare our organizations or to be
used for performance reviews.

Click here to for more information >> COVID-19 & Canada’s Settlement Sector Report