This edition of Migration Matters provides an overview of IRCC’s Service Delivery Improvement (SDI) funding stream and showcases projects in order to highlight current research, best practices and encourage further collaboration between programs, providers and regions. Please note that this is not an exhaustive list of all funded SDIs.

To better support newcomers to Canada, these projects aim to increase the efficiency and effectiveness of the Settlement Program. They are informed by user-centred design principles and approaches and intend to improve our understanding of newcomer needs and our service delivery responses to them.

Access it here: https://www.amssa.org/wp-content/uploads/2020/05/Improving-Service-Delivery-in-BC-ISSUE-57.pdf