My Refugee Claim is designed to inform, connect, and prepare each refugee claimant throughout their refugee claim journey.

The printable Orientation Booklet is a navigation tool, providing high-level guidance that helps refugee claimants locate themselves in the complex refugee protection process, and take important next steps to be prepared, connected, and informed. QR codes take users from the Orientation Booklet to MyRefugeeClaim.ca.

MyRefugeeClaim.ca is a comprehensive, user-friendly, online resource, providing in-depth, regionally relevant information on every stage of the refugee claim process. Warm illustrations and graphic design make the website approachable and engaging.

When Maria arrived in Canada seeking refugee protection from persecution in her country, she knew little about Canada’s refugee protection process or how to begin to make a refugee claim.

She knew she had temporary safety, but didn’t know who to ask or where to find good information on next steps. Traumatized by what happened in her home country and struggling to cope in Canada, Maria became increasingly desperate and isolated.

Eventually, she found someone who said they could help, but that relationship went terribly wrong for Maria. Tragically, she lost her claim for refugee protection and faced deportation back to her home country.

Unfortunately, this story is repeated for countless people desperate for safety, who fail to receive refugee protection due to lack of good information, not being connected to the right supports, and/or being unprepared throughout the process.

My Refugee Claim seeks to change this.

My Refugee Claim is Canada’s first-ever national public legal education and information resource designed with and for refugee claimants.