• Immigration, Refugees and Citizenship Canada (IRCC) has received over 80,000 CUAET applications. Key figures are updated weekly.
• As of early April, the Canadian Red Cross is offering reception services for temporary residents from Ukraine for 12 hours per day per airport. On-call, after-hours services are available 24 hours a day, 7 days a week and accessible via local and international phone numbers. Services are available in English, French, Ukrainian and Russian.
• The Canadian Red Cross will have experienced clinician and mental health specialists are on-site to help refer those needing medical attention or who may be struggling to cope with the impacts on their mental health to appropriate service providers.
• Information will be provided to people arriving at major destination hubs across the country (including Toronto and Edmonton as of April 1, 2022, and Vancouver the following week).
  • a list of critical services (such as crisis lines and mental health centres)
  • tips on how to settle in their community, including instructions on how to get a social insurance number, health card, and driver’s licence, as well as how to register for job opportunities through Job Bank
  • contact information for settlement agencies
  • information on available settlement services, including provincial services and supports for temporary foreign workers, such as language assessment, settlement supports and registration of children in schools
• In addition to our current visa application centre network, we have set up additional biometrics collection locations and increased capacity at existing ones as demand requires. Clients should visit Where to give your fingerprints and photo (biometrics) to find the closest service point.
• All visa applicants undergo standard background checks and are carefully screened before coming into Canada.
• The CUAET is a temporary residence pathway and is not a refugee stream.
• Those wishing to immigrate to Canada permanently can apply for permanent residence under a variety of different immigration programs and streams. IRCC is also developing a special permanent residence stream for family reunification.
• IRCC established a dedicated service channel for Ukraine immigration enquiries available for clients both in Canada and abroad at 613-321-4243, with collect calls accepted. Clients can add the keyword “Ukraine2022” to the IRCC crisis web form with their enquiry and it will be prioritized.

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