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Kids Help Phone is proud to present professional phone counselling service in Arabic, facilitated by interpreters.
Kids Help Phone offers 24/7 e-mental health support to all young people across Canada. All of their services are free and confidential.
Who is this new service for?
This service is available to all Arabic-speaking youth in Canada (regardless of legal status). This includes Syrian refugees, newcomers and other kids, teens and young adults across Canada who prefer to receive support in Arabic.
When and where is this service available?
Kids Help Phone’s support for Arabic-speaking youth is available for a trial period over the phone from May to December 2020.
How do young people contact this service?
From May to December 2020, young people can call Kids Help Phone in Arabic through an interpreter.
Here’s how it works:
- The young person calls Kids Help Phone at 1-800-668-6868
- They’ll hear a message in English welcoming them to Kids Help Phone
- They’ll press “3” for service in Arabic
- A counsellor will connect with the young person and an Arabic-speaking interpreter to start the conversation
According to Statistics Canada, over 25,000 Syrian refugees came to Canada between 2015 and 2016 (and growing!). A high number of these refugees were young, especially when compared to other countries. And more than half were not familiar with English or French. We also know that refugees and newcomers to Canada may experience unique challenges and struggles.
Through this service, we’re empowering Arabic-speaking youth in Canada to reach out for support. We’re offering them a safe, trusted, non-judgmental space to talk and receive e-mental health support from a professional in a language they’re more comfortable speaking.
To learn more, visit Kids Help Phone website
