This infographic has been released by the Canadian Council for Refugees (CCR) in March 2023.

Front-end processes for refugee claimants are rapidly changing as applications are digitized and government seeks new efficiencies. This infographic has been designed to assist service providers in keeping up with these changes. As front end processing is in flux, this is not intended to be a static document. Please reference this site regularly to ensure you are using the most updated version of the resource.

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